Service-Hotline

+49 5977-936-100

The Rekers customer service hotline is available from Monday to Friday 07:00 to 24:00 CET (1:00 a.m. to 6:00 p.m. EST) and afterhours by appointment. The use of the service hotline will be charged at an hourly fee.

We offer online support and camera support for quick problem solving. If you want to use one of these services, please make sure that you have a working high-speed internet connection. This is the only way our service technicians can guarantee direct access to the required data.

Online support:
Our service technicians analyze the causes of the reported malfunction and provide suggestions for solutions or support you in developing suggestions for solutions. So that our specialists can support you on site, TeamViewer Quick Support is available for download.

Camera Support:
With a RekersSimplyConnect (RSC) connection, you can get our service technicians directly into your plant. Using a smartphone or tablet camera or data glasses recommended by RekersSimplyConnect (RSC), our service technicians have a direct view on the affected plant parts. Thus, by marking real objects, they can indicate the units to be checked. In order for RekersSimplyConnect (RSC) to be available on the faulty plant, the RekersSimplyConnect (RSC) app must be installed on a smartphone or on a tablet on site or the data glasses recommended by RekersSimplyConnect (RSC) must be available. The app is free and requires an ARCore (Android) or ARKit (iOS) compatible smartphone / tablet with camera. Scan the below QR code and download the app.

         

Mail support:
You can also send us an email to support@rekers.de at any time or fill out the contact form below. In any case, please state your customer number or the company name with address and a detailed description of the problem / error. If you request a call-back, we also need a contact person and a telephone number. We will process your request as soon as possible.

We will help you to solve the problem – contact us!

    Name (mandatory)

    Your customer number or company name (mandatory)

    Email (mandatory)

    Telephone number

    Following part of the plant is affected: (mandatory)

    Detailed description of the problem (mandatory)

    By clicking on the button below, you agree that we will use your data to answer your request or contact you. You can find further information on data protection in our data protection declaration.